Overview
Operate Train and Carousel, as directed by the daily supervisor on duty, to ensure a safe and fun guest experience. Unless otherwise approved by Volunteer Department volunteers must be willing/able to perform responsibilities of all positions.
Shift Times
9:30 am – 1:00 pm (4) Monday, Tuesday, Thursday and Saturday 1:00 pm – 4:30 pm (4) Monday, Tuesday, Thursday and Saturday (Breaks will be coordinated by the Supervisor on duty.)
Time Commitment
A minimum of a twice monthly commitment is required. Minimum season-long commitment is 25 hours. Must be available for the entire shift.
Age Requirement
Must be 18 years of age or older
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Responsibilities
General Tasks:
- Happily greet & welcome Zoo guests
- Always be pleasant to guests; smiles go a long way!
- Know the rules of the rides forward and backward; maintaining a focus on safety.
- Assist with ride set up, cleanup and maintenance before, during or after shift
- Volunteers are expected to be available for all four volunteer roles
- Communicate with Supervisor on duty as needed in emergency, in case of maintenance needs, etc
- Maintain focus on Henry Vilas Zoo customer service standards
General Responsibilities (Operations Procedures outline details):
All Positions
- Assist with clean-up procedures before, during or after shifts
Train Engineer
- Drive Train
- Assist in Loading of Passengers
- Communicate Required Safety Messages
Train Conductor
- Greet Waiting Guests
- Take Tokens
- Help Load Train
Carousel Operator
- Operate Carousel
- Remain Within Reach of Emergency Shut-off Button During Ride Operation
- Take Tokens
- Greet Guests at Entrance and Exit of Ride
Cashier
- Sell tokens & 6-ride passes using Square
- As time allows, share details about Henry Vilas Zoological Society membership
Qualifications
- Must be able to stand for mid-length periods and walk short distances throughout a 3.5 hour shift. Train volunteers must be able to tolerate warm, sunny weather and cool weather. (train doesn’t operate in rainy weather)
- Friendly & conscientious
- Ability to closely follow established guidelines
- Outgoing, patient & self-confident
- Enjoys children
Training
General orientation and specific training with daily supervisor. Will need to be signed off on the checklist of responsibilities. Additional training may be provided by supervisor on-duty as-needed
Benefits
Volunteer outside at the Zoo, meet new friends, help create lasting memories for Zoo guests, experience in operating amusement rides, joy of “thrilling” volunteer t-shirt, volunteer nametag, recognition event(s)
Reports To
Henry Vilas Zoo Volunteer Department and Daily Supervisor