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Greeters/Guides

Overview

***This role is currently unavailable due to high numbers of volunteers. Please still let us know if you’re interested. We’re always happy to talk to you about all roles. We expect to begin recruiting and placing for this role again in January 2022.***

Our zoo is open to all, but Gate Greeters help make it welcoming. By providing a warm, friendly welcome for guests, Greeters help ensure that HVZ is a place where people can laugh, relax and have fun! Greeters:

  • Welcome guests & thank them for donating
  • Answer questions about HVZ and our animals
  • Assist with guest needs (i.e. wheelchairs, strollers, sensory bags, etc.)
  • Give out animal hand stamps to the littles (and those celebrating their inner child)
  • Love what they do

 

Shift Times

9:30AM-12PM, 12-2:30PM, 2:30-4:30PM

Time Commitment

A minimum of a twice monthly commitment is required.

Age Requirement

14+ (10+ with an adult)
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Responsibilities

  • Staff the gate located at the Zoo’s entrances
  • Happily greet and welcome Zoo guests and thank them for coming
  • Introduce guests to our Phase 1 reopening changes (one-way path, masks required, building closures, etc.)
  • Invite guests to support the Zoo through a donation or on-grounds purchase
  • Answer Zoo guests’ Frequently Asked Questions (FAQS)
  • Direct guests to their favorite animals and other important areas of the Zoo (e.g., restrooms, concession stands, gift shop)

Qualifications

  • Able to stand or sit for 2-2.5 hours at a time
  • Able to work outside in all weather spring-fall (except in hazardous or overly-cold situations)
  • Friendly and engaging personality
  • Excellent customer service skills.
  • Able to be understood over Zoo radio
  • Able to provide clear directions throughout Zoo
  • Able to stay calm in an emergency situation
  • Patient
  • Self-confident
  • Bilingual in Spanish/Hmong, or proficiency in ASL, would be wonderful but not required

Training

Online general orientation, COVID-19 training, and on-grounds training will be provided

Benefits

Volunteer outside at the Zoo, meet new friends, help create lasting memories for Zoo guests, volunteer t-shirt, volunteer nametag, recognition event(s)

Reports To

Henry Vilas Zoo Volunteer Department