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Greeters/Guides

Overview

Provide a warm, friendly welcome for guests and help make sure that they have a positive experience at the Zoo

*During COVID, this role is invaluable to ensuring our Zoo stays safe, healthy and fun for our community. Greeters introduce guests to our Phase 1 one-way path and welcome them to our Zoo. Masks are required for all guests, volunteers and staff while on grounds, and this role allows for social distancing when needed.

 

Shift Times

9:30AM-12PM, 12-2:30PM, 2:30-4:30PM

Time Commitment

A minimum of a twice monthly commitment is required.

Age Requirement

14+ (10+ with an adult)
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Responsibilities

  • Staff the gate located at the Zoo’s entrances
  • Happily greet and welcome Zoo guests and thank them for coming
  • Introduce guests to our Phase 1 reopening changes (one-way path, masks required, building closures, etc.)
  • Invite guests to support the Zoo through a donation or on-grounds purchase
  • Answer Zoo guests’ Frequently Asked Questions (FAQS)
  • Direct guests to their favorite animals and other important areas of the Zoo (e.g., restrooms, concession stands, gift shop)

Qualifications

  • Able to stand or sit for 2-2.5 hours at a time
  • Able to work outside in all weather spring-fall (except in hazardous or overly-cold situations)
  • Friendly and engaging personality
  • Excellent customer service skills.
  • Able to be understood over Zoo radio
  • Able to provide clear directions throughout Zoo
  • Able to stay calm in an emergency situation
  • Patient
  • Self-confident
  • Bilingual in Spanish/Hmong, or proficiency in ASL, would be wonderful but not required

Training

Online general orientation, COVID-19 training, and on-grounds training will be provided

Benefits

Volunteer outside at the Zoo, meet new friends, help create lasting memories for Zoo guests, volunteer t-shirt, volunteer nametag, recognition event(s)

Reports To

Henry Vilas Zoo Volunteer Department