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Gate Greeter

Overview

Provide a warm, friendly welcome for guests and help make sure that they have a positive experience at the Zoo

Shift Times

10am – 12pm; 12 – 2pm; 2 – 4pm

Time Commitment

A minimum of a twice monthly commitment is required. Minimum season-long commitment is 25 hours

Age Requirement

14+ (10+ with an adult)
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Responsibilities

  • Staff the gate located at the Zoo’s entrances
  • Happily greet and welcome Zoo guests and thank them for coming
  • Invite guests to support the Zoo through a donation, membership, or on-grounds purchase
  • Answer Zoo guests’ Frequently Asked Questions (FAQS)
  • Direct guests to their favorite animals and other important areas of the Zoo (e.g., restrooms, concession stands, train, carousel)
  • Provide hand stamps to guests

Qualifications

  • Able to stand or sit for 2 hours at a time
  • Able to work outside in all weather spring-fall (except in hazardous or overly-cold situations)
  • Friendly and engaging personality
  • Excellent customer service skills.
  • Able to be understood over Zoo radio
  • Able to provide clear directions throughout Zoo
  • Able to stay calm in an emergency situation
  • Willing/able to request donation/membership support
  • Patient
  • Self-confident

Training

General orientation, specific training and mentored shift will be provided

Benefits

Volunteer outside at the Zoo, meet new friends, help create lasting memories for Zoo guests, volunteer t-shirt, volunteer nametag, recognition event(s)

Reports To

Henry Vilas Zoo Volunteer Department